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Reopening stages

It’s been nearly two weeks since we began reopening to get a sense of space and traffic management with the additional health and safety measures put into place for COVID19 prevention.


Our stages of reopening look like this.

Stage 1 – Youth Programs (Completed)

Stage 2 – Summer Camps (July 6)

Stage 2.5 – Members (July 6)

Stage 3 – Guest (TBD)


We are now ready to open the next stage, 2.5, starting Monday, July 6th. While adhering to group gathering guidelines set for Day Camps, our summer camp programs are currently limited to 10 spots. This provides us with the flexibility to open bookable time slots for members to resume their training. For the time being, we're booking 2 weeks in advance to test the waters and adjust as needed. 

The Zones

During this stage, our facility will be split into 3 bookable zones;

  1. Bouldering

  2. Top-Rope & Lead

  3. Ninja and Auto-Belay.

The Bouldering Area is our main bouldering section. This area includes nearly 60 individual boulder problems ranging from white (very easy) to black (pretty hard).

The most versatile space is the Top Rope and Lead area because this section also includes few Auto-Belays plus the backside of our expanded Bouldering Wall and the Stokt Wall for training.

The Ninja and Auto-Belay area will include our original ninja course, our renovated ECO frame for added obstacles and our new Warped Walls with heights of 10ft, 13ft and 16ft.


We are confident that will be able to manage traffic flow within our space and adjust capacity levels as needed. The number of available spots will be limited at first. Capacity may fluctuate on certain days and will be based on how our space is used during reopening.


We appreciate everyone’s support, patience and understanding during these transitional times. Most of all we appreciate everyone’s participation in the health and safety measures for COVID19 prevention and the responsibility we all share as a community to each other.


Please read through the information below to understand the new process of booking time slots and what you can expect when you return to Aspire. If you have any questions that are unanswered, please email us for more information. This is a living document that will likely see revisions as we gain more experience in these matters.




What to expect from Aspire’s reopening



Members will have the option to restart their memberships upon their first visit back or opt to pay per session until they are comfortable returning for regular visits. After 30 days of reopening to members, all memberships frozen due to COVID19 closures will be automatically reinstated. If a member choses to keep their membership on hold, they may contact us with this request.


COVID19 Prevention
  • If you are feeling sick or exhibiting any symptoms, please stay home and quarantine for 14 days before returning

  • All customers must practice physical distancing allowing a 2m spacing with others

  • Wearing a mask or face covering is strongly encouraged for all visitors. If breathing becomes hindered during physical exertion, individuals can use their discretion if they can maintain minimum physical distancing of 2m

  • Visitors are required to wash or sanitize their hands upon arrival and regularly throughout their session

  • Please arrive changed and ready to climb/ninja, changerooms will be limited to bathroom use for max of 2 persons at a time

  • The water fountain is not available so please provide your own bottle and fluids or drinks can be purchased

  • Visits must be pre-booked online. Walk-ins will not be available until further notice

  • Areas will follow strict capacity limits so please follow posted limits

  • Respect your booked time slot and arrive/depart on time. 2 hour time limits start based on your reservation time, not your arrival time.

  • Bookings are limited to 1 per day (max 3 per week)

  • Waivers and transactions should be completed online to reduce person to person contact

  • Supervision for youth will be required but limited to a ratio of 1 parent: 4 children

  • Loose chalk usage is under review. Please use chalk sparingly to avoid moving to a liquid chalk policy during COVID reopening


Your Responsibility to the Community
  • Please stay home if you are feeling sick or have been in contact with anyone exhibiting symptoms of COVID19

  • Wear your mask at all times between physical efforts and maintain physical distancing of 2m with other members, guests and staff

  • Wash or sanitize your hands frequently. This will also reduce your need to excessive chalk

  • Respect your reservation time and arrive/depart as scheduled. Others are excited to get their session in, so please make these transitions as smooth as possible

  • Read and understand these guidelines and be an active participant

  • If a guest is not respecting these guidelines, leaving you feeling uncomfortable, please bring it to the attention of our staff to address

  • If you experience symptoms within the 14 days after your visit, please notify us as soon as possible to start the contact tracing process


Booking Your Time Slot
  • Visit our booking page to book available time slots

  • Maximum 2 participants per booking

  • Maximum 3 bookings per week

  • Members only at this time until further reopening plans are announced


Pricing is based on your 2 hour visit
  • Members can reactivate their membership or pay-per-visit

  • Punch Card users can redeem a punch upon visit

  • Member guest passes are not available at this time

Your Arrival
  • Please arrive on-time, ready to climb/ninja to maximize your session

  • Upon entering the facility, please sanitize your hands or head straight to the washroom to wash your hands

  • 2 hour time limits are based on your reservation, not your arrival time. You will still be required to leave based on your booking time

  • Please arrive changed and ready to go. Changerooms and showers will be limited to bathroom use or hand washing. Max 2 persons at a time

  • Please minimize front desk contact by paying for your visit online, or paying via Interac, Visa or Mastercard tap. Cash payment is not available at this time.

  • Climbers must wear their masks upon arrival, departure and between physical exertion. Non-surgical face coverings are fine. Please select something for your desired level of comfort to reduce the spread of airborne droplets

  • Please respect floor and seating markings

  • Please avoid climbing side by side with other climbers. Physical distancing of 2m is required on and off the wall between yourself and others who are not part of your social bubble

  • Avoid handshakes, hugs and fist bumps with other guests and staff. We miss you too but let’s practice pantomiming these actions out of mutual respect


Your Departure
  • Please respect your booking time limit and prepare your departure 10mins before your session end for a smooth transition

  • Keep your facemask on during your departure in case physical distancing cannot be maintained

  • Please inform our staff upon your departure to update our check-in/contact tracing system

  • Everyone MUST exit by the end of your session to allow staff to sanitize areas before the next group arrives


The Facility and Staff

We are committed to providing members and guests a safe space to return to climbing and ninja. All health and safety measures are based on federal, provincial and municipal guidelines for a safe reopening and COVID19 prevention.

  • Hand sanitizer is made available for regular cleaning of hands

  • Floor markings and designated areas for physical distancing awareness

  • Mandatory masks for staff

  • Increased cleaning schedule allows for disinfecting of shared surfaced between bookings

  • Clear signs to indicate area capacities to assist members, guest and staff with distribution of traffic

  • Reduced services to limit contact

  • Daily and weekly review to make changes and adjustments as needed


Contact Tracing
  • All visitors are required to check-in upon arrival and check out with staff upon departure to maintain accurate tracing records

  • If a confirmed case is reported by a member, guest or staff, Aspire will work closely with local health authorities to perform the necessary contact tracing protocols

We're doing our best to proactively answer any questions and concerns you may have. If you don't see the answers to the questions you have, please ask because you may not be alone. We will update our FAQ regularly.

Email your question to info@aspireclimbing.ca

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