YOUTH CLIMBING GUIDE & CUSTOMER SERVICE

EMPLOYMENT TYPE: PART-TIME - DAYTIME, EVENING & WEEKEND AVAILABILITY

 

Aspire Climbing is a dynamic, multi-faceted full-service climbing gym. Our Customer Service team wear several hats as youth climbing guides, top-rope belayers, risk management officers and purveyors of good times. We value outgoing, friendly and capable candidates that excel working with kids and teens. Previous experience working with youth is preferred. Reliability, attention to detail, follow-through, initiative and leadership by example are valued criteria for our staff. Applicants should enjoy climbing in any form and must enjoy working in a family-friendly environment. Climbing experience, knowledge, and technical expertise are plusses.

 

SPECIFIC JOB REQUIREMENTS:

  • Provide excellent customer service

  • Possess a positive and energetic personality

  • Ability to work one-on-one with youth and/or manage larger groups

  • Confidence, assertiveness, and leadership working with children 

  • Protect our customers and staff by enforcing gym policies and procedures

  • Communicate effectively to provide facility tours and safety orientations

  • Confidence to enforce company rules and safety guidelines

  • Must know how (or be willing to learn) to belay, tie a figure-8 knot, and basic climbing techniques

  • Answer phones, take messages, schedule parties/groups, register students/participants for classes/clinics/events

  • Maintain a clean and organized gym environment for all patrons and staff

  • Operate a cash register and computerized point-of-sale (POS) system

  • Maintain knowledge of pricing, programs and services

 

WORK HOURS:

Part-time hours available. Regular availability is desired. Weekend availability is a must; three weekends per month required. General evening availability is a plus.

 

PAY LEVEL:

Starting pay: Minimum wage to $14/hour (to commensurate with experience).

 

JOB QUALIFICATIONS:

Applicants must have a strong work ethic, must be efficient and able to work on a reliable schedule. Applicants should have a positive attitude, be quick problem solvers, and must work well with others. Previous climbing experience is desired. Applicants must be willing to learn and further develop and improve customer service and overall climbing skills. Aspire is willing to train high-value candidates.

 

ADDITIONAL REQUIREMENTS:

Staff must be able to perform manual labor and belay for up to 3 hour stretches of time. Staff must be comfortable working at height and be open to trying new things. Vulnerable sector check required.

 

APPLICATIONS:

To apply please deliver a resume/CV and cover letter to Aspire by email at scott@aspireclimbing.ca. Successful applicants will be contacted for an interview.